Customer Service

CUSTOMER SERVICE

In most cases, a product on our website will give you an indication of the current stock availability, but shipping is not uniform for all products. We aim to get products to customers within 3 business days of the order being taken. The availability information given is a guide only and not a guarantee as there are external factors that we may not have control over.

1500rpm machines or larger diesel gensets however are typically priced on application and all depend on the destination. We will be happy to quote on any large diesel generator and discuss your needs over the phone or via email.

Most orders placed before 12pm on a business day will be shipped from our suppliers on the same day provided the product is in stock. If you need to be certain an item is in stock and available, or if you need a lead time, it's worth calling our sales team on 01646 687 880. Pricing for extended shipping areas like Northern Ireland, the Scottish Highlands and outlying Islands, Outer Hebrides, Channel Islands, Isle of Man, Scilly Isles, and other postcodes not considered as UK mainland by our suppliers can be obtained also by calling our offices.

Please note that the processing of a payment and acknowledgement email does not constitute a legally binding contact. In the case of mispricing, changes in stock quantity, or if we believe the machine will be misused, we reserve the right to cancel the order and provide a full refund.