Orders & Returns


You may cancel an order prior to it's dispatch providing we have no special agreement to order the item in for you, such as bulk orders if you are a business or company. If the item has been despatched before being informed of your desire to cancel, you will have to return the product according to our returns policy at your own cost. You may only return an item that is unwanted under the following criteria and if you are not ordering goods as a business or company:

The item is in an 'as new condition'. It must be returned to us in it's original condition unused and in it's original packaging which should not be marked or damaged (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product at all). It should be returned with the original box, packaging, accessories. Do not write directly on the packaging.

You notify us in writing by fax, letter or email within 14 working days of receipt of the item and return them within 30 days. We recommend you keep a copy of this.

The order is not an order for a business or company, or intended to be used for business or commercial purposes.

Items must then be returned to the individual and product specific supplier. Items not returned to our suppliers in an 'as new condition' will not be refunded and any costs to return the items to you will have to be paid before we can return them.

Please note that if an exchange for another item(s) is requested then you agree to the standard delivery charge that would apply to that item(s) if purchased through our checkout procedure on our website.

NB. Please note that we cannot be held responsible for lost returns so please ensure you return them via an appropriate courier or insured method as we do not accept any liability until received by us or our suppliers. All costs associated with the return of the unwanted item are to be paid by yourself and return must be made to the correct despatch warehouse. We will inform you when notified of your intention to return an item of where this should go to.

Goods should be returned with adequate protection to ensure that the goods and packaging reach us in good condition. If any goods are damaged in transit you will have to pursue a claim with the courier or mail service that you used as we will not be able to pursue this claim on your behalf.

All goods returned to us or our suppliers as unwanted will be examined upon return and any refunds / exchange will only be applied once final agreement has been made to accept the product(s) back in accordance with our terms & conditions. Any free or bundled items received with the product must also be returned. If they are not, they will be deducted at the price an individual basis, and excluding any discounts which may have previously been added to the product. All items being returned where the customer has simply changed their mind, or where the machine is not defective will be subject to both delivery costs, and also labour costs for re-examination and re-stocking fees. Any refund made will be done so less these costs, and also in accordance with any of the above measures also.